Refund policy
1. Return and refund policy
Returns
We want you to love your jewellery. If something isn't right, we're here to help.
You may request a return or exchange within [7] days of delivery, provided the item is:
- Unused, unworn, and in its original condition
- In its original packaging with all tags and the invoice intact
Non-returnable items (for hygiene and safety):
- Earrings and nose pins (once the seal is opened)
- Items marked "Final Sale" or purchased using a promotional/clearance discount
- Customised or made-to-order pieces
Damaged, defective, or wrong items
If your order arrives damaged, defective, or you received the wrong product, contact us within [48 hours] of delivery at [support@houseofparvani.in] with your order number and an unboxing photo/video. We'll arrange a free replacement or full refund.
How to start a return
Email [support@houseofparvani.in] or WhatsApp [+91 8306338388] with your order number and reason. Once approved, we'll share return instructions. Return shipping for change-of-mind returns is borne by the customer; we cover it for damaged/defective/wrong items.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed to your original payment method within [7–10] business days. Prepaid orders are refunded in full; for COD orders, refunds are issued via bank transfer/UPI (details will be requested).
Exchanges
Fastest way: return the original item and place a new order. Store credit is also available on request.